Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at the28keywoo@outlook.com 
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When initiating a return, please be aware that the customer is responsible for arranging and paying for the shipping of the item back to our designated return address.

Please ensure that you provide the correct shipping address during the checkout process. In the event of a refund due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping costs incurred.

You can always contact us for any return question at the28keywoo@outlook.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

To facilitate a fast exchange, customers requesting an exchange must first initiate a return by contacting our customer support team as fast as possible. Once the return is approved and the item is sent in its original condition, we will promptly process the exchange and ship the replacement item.

 

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at the28keywoo@outlook.com.

 

Cancellation
If you decide to cancel your order within 24 hours, please contact our customer support team via the28keywoo@outlook.com. We will process your cancellation request and initiate a refund. Please note that if your order has already been shipped or delivered within the 24-hour window, the cancellation request may not be possible. In such cases, please refer to our Return policy.